Trigger and endpoint.
Define purpose, start condition, completion, customer, supplier, scope, and exclusions.
MAP
01 / Services / Defined Process Map
See the work before you change it. Start with the real process.
A bounded current-state map for one clearly defined workflow, validated with the people who perform it.
Capture the trigger, inputs, steps, decisions, ownership, handoffs, exceptions, controls, delays, records, and outcome that make the process what it is.
Defined Process Map / From $1,500A clean diagram is not enough. Make the work visible. Then decide.
The map creates a shared operating artifact before automation, SOP writing, training, or redesign begins.
02 / The operating question
What actually happens between start and done? Follow one path.
Formal procedures often describe intent. Performers know the real sequence, workarounds, waits, decisions, and rework that occur in practice.
This engagement establishes one bounded process as it runs today, then validates the model with relevant stakeholders.
03 / What becomes visible
Map more than boxes and arrows. Capture the operating detail.
Steps and decisions.
Capture activities, decisions, waits, loops, approvals, and standard sequence.
Role and ownership.
Identify the people performing, approving, receiving, escalating, and closing work.
Exceptions and friction.
Record workarounds, rework, handoff problems, delays, controls, and missing information.
04 / Method
Current state first. Improvement after reality. Validate the map.
01 / SCOPEBound
02 / DISCOVERListen
03 / MAPCapture
04 / VALIDATEWalk
05 / DELIVERExplain
- Scope. Set the process boundary, intended use, participants, evidence, and level of detail.
- Discover. Review supporting artifacts and listen to the people who perform the work.
- Map. Represent the current workflow, decisions, handoffs, systems, exceptions, and records.
- Validate. Walk the draft with stakeholders and reconcile missing steps or variants.
- Deliver. Provide a maintainable map, notes, assumptions, glossary, and visible improvement candidates.
05 / The deliverable
Give one process a shared operating picture. Make the next decision easier.
- Process charter. Purpose, trigger, endpoint, scope, assumptions, and intended use.
- Context frame. Suppliers, inputs, outputs, customers, constraints, and measures where useful.
- Current-state map. Validated workflow at the agreed level of detail.
- Responsibility view. Roles, ownership, approvals, handoffs, and escalation points.
- Friction register. Delays, duplication, rework, missing information, control gaps, and improvement candidates.
- Editable source. Maintainable source with two consolidated correction rounds.
06 / Service ladder
Move up only when the process needs more structure. Choose the right map.
07 / Clear boundaries
The map represents the work. It does not silently become a redesign. Keep scope visible.
Reality before ideal.
Current-state mapping comes first. Future-state design, SOP development, automation, and implementation are separate scopes unless explicitly included.
From $1,500.
Price varies with process depth, stakeholder count, evidence, systems, branches, field observation, and reporting requirements.
08 / Common questions
Make the process clear enough to use. Ask directly.
Is this just a flowchart?
No. It includes scoping, performer-led discovery, current-state capture, validation, exceptions, ownership, and editable source.
Do you include the happy path?
Yes, and known decisions, delays, rework, exceptions, handoffs, and controls within the agreed boundary.
How many processes are included?
The baseline is one clearly bounded workflow. Additional processes or expanded boundaries are separately scoped.
Are revisions included?
Two consolidated correction rounds are included. New branches or material scope expansion may change the investment.
See the work. Then improve it. Start with one process.
Bring the workflow that is important enough to map and simple enough to begin.
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